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Is it proper for a Laboratory to release Quality Manual and Quality System Procedures to clients for Assessment before the...

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Posted by Umo Ekam (Discussions: 1, Comments: 0)
Replied on February 26, 2018 12:00 am
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Dear Umo:

Are your clients auditing you? If so, it is probably a requirement to let them read what you do before they visit you.

If your AB is assessing you - same thing. No assessment takes place without assessors conducting document review well before the onsite visit.

As to philosophy, why not? A well written quality manual can be used as a marketing document. It demonstrates how you are going to organise yourself to be able to consistently produce technically valid results. The technical testing and calibration procedures may be proprietary and only available to auditors and assessors, but the Quality Manual and main QMS procedures should be available to anyone who asks. See https://www.motiva-training.com/about-us/motivas-qms as an example.

This OK?
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Posted by Ned Gravel (Discussions: 0, Comments: 70)
Replied on February 25, 2018 7:00 pm
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Yes
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Posted by Scott D. Siders (Discussions: 1, Comments: 1)
Replied on February 26, 2018 7:00 pm
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Absolutely
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Posted by Daniel L. (Discussions: 0, Comments: 5)
Replied on February 26, 2018 7:00 pm
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Yes
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Posted by said mostafa (Discussions: 1, Comments: 1)
Replied on February 27, 2018 7:00 pm
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Yes
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Posted by Ross Anderson (Discussions: 0, Comments: 2)
Replied on February 27, 2018 7:00 pm
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Yes
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Posted by Richard Merritt (Discussions: 1, Comments: 6)
Replied on February 27, 2018 7:00 pm
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The manual and the procedures are your intellectual property. The documents may be worth £20,000. If you do wish to show them to a customer, it should be under a confidentiality agreement. Unless the people visiting you are trained in auditing and in ISO 17025 in particular, it may not mean much to them. In the UK, it is now unusual for the AB to request, say, a manual beforehand. My reply would be, "take care to whom you send your IP".
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Posted by Cliff Billings (Discussions: 1, Comments: 17)
Replied on February 27, 2018 7:00 pm
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I would issue a basic truncated version, but I always consider ukas lab 5 section A5 when being pressed for more by customers !!
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Posted by Colin Thorpe (Discussions: 0, Comments: 2)
Replied on February 27, 2018 7:00 pm
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That's work product.
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Posted by Steve Jamison (Discussions: 1, Comments: 5)
Replied on February 27, 2018 7:00 pm
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Perfectly normal. If anything proprietary (in my experience very few quality manuals hold proprietary information) a non-disclosure is appropriate.
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Posted by Steve Proctor (Discussions: 0, Comments: 2)
Replied on February 27, 2018 7:00 pm
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Yes
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Posted by Ed Paski (Discussions: 0, Comments: 5)
Replied on February 27, 2018 7:00 pm
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yes
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Posted by Domingos Helena (Discussions: 0, Comments: 1)
Replied on February 28, 2018 7:00 pm
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Requesting the QM and Quality Procedures by any customer, is defeating the purpose of accreditation who suppose to eliminate any audits, documentation transfer, etc. The accreditation certificate will be suffice to prove your compliance to ISO 17025 and implicitly to ISO 9001 for the management part.
Alternatively, as mentioned above, if you want to send the documents a non-disclosure agreement should assure your proprietary rights.
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Posted by Emil Hazarian (Discussions: 0, Comments: 1)
Replied on February 28, 2018 7:00 pm
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yes
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Posted by Nhat Nguyen Duc (Discussions: 1, Comments: 2)
Replied on February 28, 2018 7:00 pm
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Ned, I second that.
Most management systems still may be seen as having 3 layers, politics, procedures and operating/production instructions/drawings, depending on what kind of company you are running. For vendor approval it is very common to disclose at least the top layer of the management system.
Any customer would like to know about your politics and if you are accredited, the quality of the delivery is well documented.
Also depending on where the service is taking place, some e.g. safety issues may be of importance - these normally cannot be seen from a letter of accreditation/certificate of accreditation..
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Posted by Carsten Gianelli (Discussions: 0, Comments: 5)
Replied on February 28, 2018 7:00 pm
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We have released a copy of our title page, signature page, and table of contents to clients who need proof that a manual exists when our accreditation certificate isn't sufficient for them.
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Posted by Rebecca Lutz (Discussions: 0, Comments: 1)
Replied on February 28, 2018 7:00 pm
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