Agilent Technologies introduces Lab Resource Management service for large laboratories
Agilent Technologies Inc. (NYSE: A) today introduced its Laboratory Resource Management (LRM) service for life science and pharmaceutical laboratories. Through this service, Agilent places its engineers on-site to regularly handle maintenance, repair, regulatory compliance, workflow consulting and reporting services for all chromatography and other instrumentation, regardless of equipment vendor. For large laboratories, this service promises to increase efficiency and productivity, simplify administration and provide operational consistency, while reducing total service costs.
Agilent’s LRM service program has been shown to reduce instrument downtime by a factor of four compared with standard support agreements with individual vendors. Expert, on-site engineers can respond more promptly and are familiar with a customer’s laboratory. The LRM service also minimizes the time customer employees spend handling instrument failures by reducing time spent troubleshooting, reporting failures, escorting and familiarizing engineers, and re-qualifying failed modules. In one typical account, this time dropped from 8.5 employee hours per failure to only 75 minutes.
Laboratory management and procurement departments are tasked with reducing lab operation costs while keeping productivity high. Agilent LRM enables them to do so by improving engineer utilization, standardizing maintenance protocols, reducing the number of service contractors engaged, and allowing customers to define and pay for the exact level of service they need. As a recognized leader in compliance and instrument services, Agilent can support most common laboratory instrumentation, regardless of vendor, and can further simplify compliance activities by standardizing instrument qualification and reporting.
“Our customers are asking us to help them optimize their processes, improve productivity, ensure consistency and reduce their service costs,” said May Van, vice president and general manager of Agilent’s Consumables and Service Solutions business. “Agilent LRM can improve lab productivity by reducing administration and downtime, and it can reduce the total costs of running a lab by 15 percent or more. This helps customers meet their cost-saving mandates while enhancing productivity and maintaining compliance.”
About Agilent Technologies
Agilent Technologies Inc. (NYSE: A) is a global technology leader in communications, electronics, life sciences and chemical analysis. The company’s 28,000 employees serve customers in more than 110 countries. Agilent had net revenue of $7.2 billion in fiscal year 2004. Information about Agilent is available on the Web at www.agilent.com .
