Client Laboratory Operations Leader
ACCUMEN INC.
Client Laboratory Operations Leader
The Company
Accumen’s mission is to partner with health systems to deliver lab excellence through sustainable improvements in cost, quality, service and outreach growth opportunities. Accumen is working to become the largest and most successful business revolutionizing healthcare by optimizing and modernizing the $65 Billion hospital lab industry. With strong multi-year anchor clients, Accumen is realistically on track to become a $1 billion+ company within the next several years.
Today, over 200,000 clinical laboratories are certified to operate in the United States. These laboratories conduct more than 7 billion tests per year, which accounts for 2-3 percent of the overall $2.5 trillion spend on U.S. healthcare. While testing represents a relatively small percentage of healthcare spend, it influences 70+ percent of physician's clinical decisions for their patients.
Practices that reduce laboratory-related error rates and optimize use of laboratory testing can have a substantial effect on patient safety, clinical decision making about treatments and interventions, health outcomes, and costs. Accumen transforms the way large hospital systems operate their in-house laboratories by partnering to manage laboratory operations.
The business is backed by Accretive LLC, a unique private equity firm founded in 1999 by Michael Cline. Accretive LLC has created over $5 billion in equity value, and focuses specifically on using technology-enabled services to build companies that combine world class executive and management talent, best-possible process excellence, and leading technology.
The Role
The Client Lab Operations Leader is a key player in delivering on the cost, quality and service objectives of our client. The Client Lab Operations Manager will assist the Client Account Lead in overall management of the client relationship and meeting the expectations and objectives of the key stakeholders.
Responsibilities
- Lead the day-to-day lab operations for the client while effecting meaningful change in all pillars of excellence (Quality, Service, People, Finance, and Growth).
- Accountable to drive continuous improvements in quality, service and productivity while managing costs, in partnership and collaboration with the Operational Excellence team and the client leadership team.
- Accountable to lead initiatives that enable enhanced solutions within the laboratory.
- Collaborates with the Client Account Lead with regard to relationship management, operational excellence priority setting, and problem-solving.
- Accountable for ensuring satisfaction of key stakeholders: the client laboratory and related pathology department and client physician network.
Educational Requirements/Certifications
- Medical Technology (MT, ASCP) or Bachelor’s Degree in health related field highly desired
Specific Qualifications
- Significant experience managing a large, complex hospital or reference laboratory with routine and esoteric tests.
- Prior expense management including operating and capital budget development and control.
- Proven ability to manage multiple simultaneous projects.
- Demonstrated people development focus and results.
- Strategic business acumen and strong analytical and skills.
- Experience in a highly regulated healthcare environment.
- Background in Lean/Six Sigma projects and initiatives preferred.
Equal Opportunity/Affirmative Action Employer
M/F/Diversity/Veteran
