Field Service Engineer – LC/ LCMS – Boston, MA
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: Improve the world around us. Information about Agilent is available at www.agilent.com.
Every day, Agilent field service engineers help customers solve issues at labs where scientists are making discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a field service engineer, you will work at a variety of labs, so having a solid understanding of Agilent's portfolio, and continuously learning about new instruments, software and consumables, is key. Applying your creativity, complex problem-solving skills, and can-do attitude is essential. Compliance and reporting are also important responsibilities, such as documenting and ordering components using a variety of databases. Having a natural instinct to deliver the highest-levels of customer service is vital.
You will be responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues. May train other field engineers or customers. May calibrate equipment on-site for large volume customers.
•Determines and develops approaches to assignments
•Leads field services and support projects requiring coordination with other functions, customers
•Solves a broad range of hardware and/ or software problems of varying scope and complexity
Travel at least 25% Overnight
Requirements:
• BS Degree in Sciences (Chemistry, Biology, etc.) or equivalent combination of education and hands on work experience.
• 3+ years related hands-on experience with analytical instrumentation.
• Previous experience working with LC/LCMS instrumentation including operation, troubleshooting, repair, and maintenance.
• GC/ GCMS/ ICPMS familiarity preferred but not required.
• Familiarity with Agilent instrumentation highly desired.
• Strong organizational and leadership capabilities.
• Excellent verbal and written communication skills are a must.
• Ability to perform hands on maintenance, installations and selected repairs on analytical instruments.
• Ability to solve, high impact problems and provide direct support at client sites.
• Must be available for up to 25% travel that may include over-night stays.
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
For more information about equal employment opportunity protections, please view the 'EEO is the Law' poster available here:
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf,
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 (US and Canada only) or email job_posting@agilent.com. EOE AA M/F/Vet/Disability
