Héma-Québec Selects Pilgrim Software to Manage Enterprise-wide Quality and Compliance Processes
TAMPA, Fla.–(BUSINESS WIRE)–Pilgrim Software, Inc., a world-leading provider of Enterprise Risk, Compliance and Quality Management (ERCQM) software solutions, today announced that Héma-Québec, the Canadian service organization that manages the collection and distribution of blood and blood products for the Province of Québec, has selected Pilgrim to manage key quality-related processes across its province-wide operations.
Héma-Québec was seeking a 21 CFR Part 11-compliant electronic system to streamline its Quality processes, including establishment of a centralized quality data repository and a reliable means for enhancing reporting, trend analysis and KPIs to facilitate reporting to regulatory agencies and in-house customers.
In selecting Pilgrim’s SmartSolve®, Héma-Québec will implement integrated software solutions for Document Management, Corrective and Preventive Action, Change Management, Audit Management and Training Management to enhance internal efficiencies and overall vigilance practices. By adopting the fully automated, web-based quality management solution, Héma-Québec will provide more effective service for its constituents, supporting the maximum safety of its donors and the quality of its products.
“With the integrated Pilgrim platform for quality management system automation, we will be able to more effectively address our top priority – to comply more efficiently with the safety measures required of our industry and demonstrate that our organization, our products, and our processes can be trusted,” said Suzanne Rémy, Vice President of Quality and Standards for Héma-Québec. “This strategic automation initiative is good for our healthcare system, and for the patients whose health depends on how well we do our job.”
When evaluating solution providers that could best support its needs, Héma-Québec recognized Pilgrim’s tremendous domain expertise with world-class customers in the blood services and the implementation footprint of Pilgrim’s SmartSolve software platform within global blue-chip Life Science companies, and the correspondence between the capabilities of Pilgrim’s out-of-the-box solutions and Héma-Québec’s requirements.
Pilgrim’s system will be implemented within Héma-Québec’s Quality and Standards department in Québec City and Montreal: Compliance & Licensing-Blood Products, Compliance & Licensing-Human Tissues, Stem Cells and the Reference Laboratory, Quality Assurance, Audit and Regulatory Training.
“The blood industry worldwide continues to expand its vigilance, from collection to distribution, and at every administrative level across the enterprise,” said Prashanth Rajendran, Pilgrim Software’s Chief Operating Officer. “Héma-Québec provides a prime example of the awareness these organizations have regarding the critical nature of compliance and quality management. In selecting Pilgrim’s proven solutions, Héma-Québec has shown its commitment to compliance by aligning itself with the most effective solutions in the ongoing push to minimize risk and adhere to top quality standards.”
About Héma-Québec
Héma-Québec aims to efficiently provide adequate quantities of safe, optimal blood components, substitutes, human tissues and cord blood to meet all Quebecers’ needs; provide and develop expertise along with specialized and innovative services and products in the fields of transfusion medicine and human tissue transplantation.
Héma-Québec counts 1,300 employees, some 3,000 days of blood drives and close to 300,000 blood donors every year, 16,000 partner volunteers and more than 500,000 blood products annually delivered to hospitals in Quebec to fulfill patients’ needs.
About Pilgrim Software, Inc.
Pilgrim Software, Inc. is a world-leading provider of Enterprise Risk, Compliance and Quality Management solutions for global organizations. Through its integrated platform, Pilgrim helps organizations manage industry and regulatory compliance, address potential risks, reduce manufacturing costs and improve customer satisfaction. Pilgrim has been named North American Enterprise Compliance & Quality Management Company of the Year – Best Practices by Frost & Sullivan, and winner of its 2010 North American Best-In-Class Customer Value Enhancement Award in the Enterprise Risk, Compliance and Quality Management Market for the Life Sciences Industry. For more information, visit Pilgrim Software’s website at www.pilgrimsoftware.com.
