LIS Interface and Testing Specialist
Primary Purpose and Overall Objective of the Job:
Provide connectivity technical support, training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMérieux. Items under the connectivity umbrella include but are not limited to: LIS interfaces, networking, middleware solutions, data management software, integration projects, remote device management.
-assist with bioMerieux middleware implementation projects and tasks to meet deadlines in support of organizational objectives
-ensure connection with bioMerieux middleware solution to customer LIS by coordinating resources internally and externally
-answer internal and external customer inquiries per established guideline and document in ERP system
-demonstrate problem solving and troubleshooting skills for remote/phone support as well as connectivity support
-assist with launch/implementation of new systems by learning new products; providing input to development of documentation and troubleshooting procedures for all syatems
-manage connectivity projects and tasks efficiently in support of company objectives
-provide on-call duties as needed to provide 24-hour technical support to customers and be willing to live in Raleigh/Durham, NC
Qualifications:
Bachelors Degree in Computer Science, Laboratory Technology, a related technical field or equivalent experience
-Minimum 2 – 3 years previous experience as a Lab/Medical Technologist or equivalent experience
-Minimum 3 – 5 years previous experience in support of LIS interfaces, servers, software applications, hardware, middleware and computers.
-Minimum 2 – 3 years previous end-user and/or support experience with systems marketed by bioMerieux a plus
-Experienced in resolving customer problems and providing a high level of customer satisfaction
-Must be able to work independently, effectively multitask to meet deadlines and competing priorities in a fast paced environment.
-Project management software tools
-Proficient in Windows OS, MS Office programs.
-Exhibit good interpersonal and diplomacy skills, excellent verbal and written capabilities through previous experiences such as teaching, sales, or management.
-Exhibit good decision-making ability, including problem resolution
Scientific and technological innovation is at the heart of bioMérieux's strategy. A world leader in the field of in vitro diagnostics for 50 years, bioMérieux designs, develops, produces, and markets diagnostic systems for medical and industrial applications. bioMérieux's solutions (reagents, instruments, software, and services) are used to determine the source of disease and contamination to improve patient health and ensure consumer safety.
To fulfill its mission to improve public health worldwide, bioMérieux is present in more than 150 countries through 42 subsidiaries. Its world headquarters are located in the Lyon area in France.
We are committed to creating an optimal work environment that fosters teamwork, emphasizes training and offers international career development opportunities.
bioMérieux is an Equal Opportunity, Affirmative Action Employer. M/F/Vet/Disability/Sexual Orientation/Gender Identity
