Managed Services Customer Complaint Management System Available
“Feedback”, Autoscribe’s Customer Complaint Management system allows not only the registration and management of complaints, but also, compliments and comments on staff and products can be stored in the system. Additionally upon registration of the complaint, the system can be automated to generate tasks, assign tasks/product testing and email or fax alert key staff/management.
Management reports and KPI (Key Performance Indicator) charts can be easily created to indicate trends such as total complaints and complaints per product.
Optionally checks can be made to highlight customers registering frequent complaints or frequently complained about products/tasks. Interactive, flexible sorting of data provides rapid answers to questions maintaining
good customer relations.
Dashboard Metrics with Key Performance Indicators allow management to easily visualize and assess key data and to assign target completion dates.
The software is available as an out of the box product, as a module of Matrix Gemini LIMS (Autoscribe’s Laboratory Information Management System) or as a fully configurable version where screens may be designed to suit end-user requirements.
A unique feature of the Feedback system is that the configuration tools AUTOMATICALLY build screens for client / server AND for the web browser AND Citrix delivering the same user experience however they access the system. This dramatically reduces the effort required to deploy, maintain, validate and train the product whilst allowing for a mixed web/desktop deployment suited to the end user environment.
For further information or to arrange your personal demonstration please email matrix@autoscribe.co.uk or contact us at:
Autoscribe Limited
Wellington House
Riseley Business Park
Basingstoke Road
Riseley
Reading
Berkshire
RG7 1NW
UK
Telephone: +44 (0) 118 984 0610
Fax: +44 (0) 118 984 0611
