Neolytica aims to change the way laboratories conduct business by introducing IRIS to the market
Neolytica Inc. announces a new product designed to fill the gap in the laboratory software market place. IRIS (Interactive Relationship Information System) is a product specifically designed to enable laboratories to fully service their customers on-line, which will improve customer relations and significantly reduce back office costs in the long run.
IRIS is a service delivered via the Internet, permitting customers to place orders, review results and reports and track samples 24-hours-a-day from any location across the world using an Internet browser. Well-defined security architecture ensures that only those with pre-defined privileges are allowed access. IRIS will facilitate the relationship between laboratories and their clients and it will enable more effective on-line project and client management. IRIS has been specifically created to suit the needs of the analytical industry so as to give analytical chemists, project managers and laboratory administrators the elements they require to deliver enhanced value to their companies and their clients.
The range of services supplied by IRIS include on-line ordering, sample tracking, quote requests, secure instant messaging, on-line invoicing as well as the downloading of results and reports. “Delivering IRIS as a service offers a number of significant benefits; including reduction in hardware and software investment, improved cash flow management and a level of security that is matched by the requirements of the most security minded company” says Simon Kaalman, Chief Information Officer, Neolytica. IRIS provides a comprehensive service that can be personalized to look like a bespoke solution, with customized reports and branding for each customer
“Neolytica is committed to providing its customers with best-in-class services and solutions, enabling them to more efficiently and cost-effectively concentrate on core competencies” says Steve Gregory, President and Chief Operating Officer, Neolytica, Inc. “IRIS has been extensively used within Neolytica to improve communication with customers and to dramatically reduce account management costs.”
“Neolytica understands that the significant investment required in hardware, software and personnel may be a deterrent to the adoption of new technologies. As a result, IRIS will be delivered as a service to maximize ROI and minimize upfront costs,” says Simon Kaalman, Chief Information Officer, Neolytica, Inc.
About Neolytica
Neolytica provides web-enabled analytical services and solutions. Enabling customers to better leverage capital, equipment and personnel. Neolytica’s services include outsourcing on analytical testing, consulting, LIMS-ASP, supply ordering, training, sample management, knowledge base management, and customized tests and results reporting. Neolytica’s North American headquarters is located in Ann Arbor, Mich., and its European office is in Manchester, United Kingdom.
