SCIEX Launches SCIEXNow Online with Personalized Support and Online Management Tools
FRAMINGHAM, Mass.–(BUSINESS WIRE)–SCIEX, a global leader in life science analytical technologies, today announced the launch of SCIEXNowTM Online, a personalized online support network that makes it easy for researchers to get the most out of their SCIEX solutions with comprehensive access to management tools, knowledge and training, application support, and multiple ways to connect with SCIEX experts. SCIEX’s certified engineers, technical specialists, training experts, and application support chemists, will be available for individual support to enable researchers to better manage their lab projects with confidence.
SCIEXNow Online was developed from listening closely to researchers’ needs to get answers to their questions in order to increase their productivity. The network delivers an individual level of support that combines technical expertise across application workflows, consumables, systems, and software with world-class customer service to ensure researchers are able to collaborate with SCIEX or get quick answers to their questions. Customers receive immediate access to SCIEXNow Online from any desktop or mobile device and can speak with a dedicated case manager to ensure optimal focus on obtaining successful timely results, and less time worrying about troubleshooting.
“Whether a customer has a simple information request, needs help developing a new workflow or optimizing an existing one, or is facing technical issues, we know how important fast resolutions are to a lab’s results,” said Susanna Baque, Senior Director Global Customer Experience at SCIEX. “SCIEXNow Online is our latest innovation to optimize our customers’ experience with SCIEX, allowing researchers to check and manage everything online. Integrated tools like a Knowledge Base search and multiple ways to contact us enable customers to find the answers they need for themselves, or with one click, a SCIEX expert is ready to assist them.”
SCIEXNow Online has been developed to ensure uptime is addressed in a critical manner and includes the following features:
- A comprehensive easy to search Knowledge Base
- Access to communities, SCIEX’s online discussions portal with content focused on problem solving from peers and experts
- Management of support cases and ability to update and close them from their page
- Instrument listing for better asset management, monitoring of systems, and the ability to immediately open support cases
- E-Learning, SCIEX’s training program that includes access to completed courses, training history, certificates, and recommended courses.
- Targeted notifications including up to date information on new releases, products, case information, content, alerts from instruments
- Online Technical Live Chat (available in Europe, launching in other regions at a later date )
For more information, visit SCIEXNow Online at sciex.com/support
About SCIEX
SCIEX helps to improve the world we live in by enabling scientists and laboratory analysts to find answers to the complex analytical challenges they face. The company’s global leadership and world-class service and support in the capillary electrophoresis and liquid chromatography-mass spectrometry industry have made it a trusted partner to thousands of the scientists and lab analysts worldwide who are focused on basic research, drug discovery and development, food and environmental testing, forensics and clinical research.
With over 40 years of proven innovation, SCIEX excels by listening to and understanding the ever-evolving needs of its customers to develop reliable, sensitive and intuitive solutions that continue to redefine what is achievable in routine and complex analysis. For more information, please visit sciex.com.
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