Senior Specialist, Informatics
PLEASE APPLY HERE: https://careers-aphl.icims.com/jobs/1231/senior-specialist%2c-informatics/job Senior Specialist, Informatics Job LocationsUS ID 2021-1231 # of Openings 1 Category Informatics Salary 90,000-105,911 Position Summary The Senior Specialist, Informatics provides a specialized synthesis of technical expertise, project coordination, and helpdesk responsiveness for the APHL Informatics Program for the benefit of APHL members, staff and partner organizations. The Senior Specialist will assist with planning and monitoring helpdesk, provide onboarding support, and manage compliance tasks and requirement for internal staff, partners and sponsors. The Specialist reports to the Lead Specialist, Informatics. Duties & Responsibilities As part of the APHL Informatics Program, the incumbent will implement strategies for gathering, reviewing, and analyzing data requirements in support of new and ongoing informatics projects. The Senior Specialist will have thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team. The incumbent must also have knowledge and understanding of best practices for service management and strong communication skills. The Senior Specialist will help manage the compliance requirements with the staff and partner organizations; assist with documentation preparation to meet compliance needs and assist in creating and maintaining the Informatics’ program knowledge management. The incumbent will also support the Informatics team with onboarding to information systems within the environment. The incumbent will have experience in administering system settings, user and group management, workflows, schemes, reporting and other features for Incident, Service Requests, Problem and Change tickets Employment Standards- Education and Experience • Bachelor’s degree with at least 4 years of work experience or at least 6 years of professional work experience, within related IT fields; • Atlassian Jira administration experience required • Atlassian Confluence and Atlassian Statuspage experience preferred; • Jira and Confluence certifications preferred • Experience with security policies and procedures related to Health Information Portability and Accountability Act (HIPAA) and/or National Institute of Standards and Technology (NIST) • Strong technical documentation writing and editing skills; • Experience with cloud services • Self-directed and highly organized, as well as a team-player; Skills • Commitment to the provision of quality customer service; • Writing, report preparation, proofreading and copyediting skills; • Attention to detail in organization, writing comprehension, documentation for often technical requirements; • Ability to work independently as well as in a team setting, organize work tasks and complete tasks within assigned timeframes; • Ability to manage the enrollment of data exchange partners, potential clients, and sponsors; • Ability to communicate with a broad array of individuals from various professional backgrounds; • Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret a variety of inquiries either written or oral; • Ability to record and deliver information, to explain procedures, and to follow instructions; • Ability to easily collaborate with end users and technical staff of varying technical aptitudes; • A self-directed individual, driven to develop long standing client relationships and partnerships; • A professional demeanor and can-do attitude is required as this job involves research, analysis and extensive communication with co-workers and clients via phone, email and in-person channels; • A demonstrated capability to manage and complete multiple tasks under tight deadlines; Special Requirements Up to 25% domestic travel may be required. Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee could be exposed to outdoor weather conditions prevalent at the time. The noise level in the work environment may vary from light to moderate depending on the location. Physical Demands The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is required to sit for long periods at a time; type using a computer keyboard; visually read information off of a computer monitor; talk, hear, and orally communicate information over the telephone. Specific vision abilities required by the job include close vision and color vision and the ability to adjust focus. Criteria for Evaluation Performance evaluation will be based on the abilities in meeting the criteria outlined herein. Reports To Lead Specialist, Security and Compliance Position Description Status The duties and responsibilities listed in this job description are illustrative ones anticipated for this position. Other duties and responsibilities may be assigned as required. Association of Public Health Labs (APHL) reserves the right to amend or change this job description to meet the needs of its programs. This job description and any attachments do no constitute or represent a contract. APHL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, national origin, ancestry, citizenship status, sexual orientation, gender identity, marital status, veteran status, disability, age, genetic information or any other characteristic protected by applicable law
