Sr. Director Global Client Services
Meet with a Covance representative in person at the HireLifeScience.com Career Fair 2017 in Edison, NJ on September 26. Register to attend at http://www.hirelifescience.com/career/
Essential Job Duties:
• Provide supervisory oversight to direct reports (e.g., training, performance evaluation, workload leveling, project allocation, compliance to process and metrics, recruitment and selection of new employees, trouble shooting and issue resolution)
• Assists VP with creating and implementing the strategic vision for the Client Services department
• Supports business growth through the generation of innovative processes, strategic thinking, effective priority setting, a culture of continuous improvement, waste elimination, and increased customer satisfaction
• Ensures effective business continuity within Client Services (i.e. problem-solving against market concerns, resourcing issues, etc.)
• Determines implementation and development of global Client Services policies, procedures and SOPs
• Acts as back-up to VP, Client Services and Contract Management as needed
• Drives integration and proposal alignment within and across the larger commercial organization
• Drives Client Services budget management activities
• Ensures departmental productivity targets (including staffing) are met
• Executes defined reporting requirements around Client Service and Proposal performance metrics (i.e. annual growth targets, proposal TATs, etc)
• Builds current and future departmental organizational structure in support of the larger commercial organization
• Drives the provision of solution-oriented approaches to address departmental issues
• Maintains working knowledge of relevant, BU-specific technical and regulatory environments, relevant company policies (i.e. HR), etc
• Reviews, analyzes, and interprets departmental/commercial reports
• Directs strategic across Covance with clients in partnership with Senior Management, Sales, etc.
• Maintains and grows new and existing key client relationships
• Actively supports strategic client relationships to increase the commercial pipeline
• Other duties as assigned
Requirements:
• ba or bs in business or life sciences (or equivalent experience) experience minimum required:
• minimum of 14 years in the pharmaceutical or cro industry with minimum of 10 years of proposal management related experience
• minimum of 9 years supervisory experience preferred
• demonstrated ability to plan, multi-task and prioritize
• demonstrated teamwork, communication and organizational skills
• proficient in excel and word (intermediate)
• demonstrated problem solving skills
• excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
• experience and comfort in a high volume, fast paced environment is essential
• knowledge of software applications (sfdc, cms, etc)
• ability to communicate appropriately and effectively with clients and covance senior management
• positive attitude and sense of urgency
• in-depth knowledge of and ability to work across covance bu lines
• ability to negotiate and prepare proposal language to close deals
• demonstrated leadership ability
• proven track record in effective operations and/or commercial management
• ability to deliver financial results
• demonstrated commercial effectiveness eeo employer covance is committed to diversity in the workplace and is an equal opportunity employer (minority/female/individual with disability/veteran/sexual orientation/gender identity). your confidentiality and privacy are important to us.
