User Training and OCM Support for a LabWare Implementation for a Global Biopharmaceutical Company

A global biopharmaceutical company was struggling with a fragmented and inefficient technology environment. Their
processes and legacy systems were siloed, relying heavily on manual entry of data from external partners. This led to frequent transcription errors, data integrity issues, and compliance problems. To address these challenges, the company aimed to implement digital technologies that would enhance efficiency and ensure compliance.

After undergoing a technology selection process, the customer decided to create a global, cloud-based instance of LabWare LIMS as the platform’s comprehensive features can manage multiple aspects of operations in different types of laboratories. The goal was to support externalization and efficient internal tech transfer for therapies as they progressed from pilot and clinical manufacturing stages to regulatory commercial manufacturing.

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