Why Successful Lab System Implementation Starts with Understanding Your Lab’s Personas
When organizations talk about implementing new systems for the lab, the conversation often treats “the lab” as a single, monolithic entity. In reality, labs are dynamic environments with multiple people, each with different responsibilities, goals, and frustrations. Furthermore, a system that works well for one person may create friction, or even outright failure, for another.
To implement an informatics system or laboratory information management system (LIMS) that works well for all users, labs need to start by recognizing the different personas that make up a lab. Each has a distinct perspective on what success looks like and what they need from the tools they use.
