Quality management system implementation in human and animal laboratories

In this 2021 paper published in the journal One Health, Kachuwaire et al.discuss the results of an Armenian effort to strengthen the human and veterinary laboratory quality management system (QMS) programs across 15 laboratories. This QMS strengthening, based on World Health Organization and World Organization for Animal Health guidelines, occurred between 2017 and 2020, followed by an assessment of the program’s success. After reviewing their assessment methods, the authors discuss the results, noting that in both human and veterinarian labs, improvements were seen in the “areas of organizational structure, human resources, equipment management, supply chain, and data management,” though some laboratories still showed poor results afterwards. Their findings indicated those labs that tended to do poorly post-implementation lacked a supportive long-term quality manager, “demonstrating the importance of a full-time or substantive quality manager.”

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